GLOBAL OUTSOURCING TRANSACTIONS

Wilson Sonsini Goodrich & Rosati's global outsourcing transactions practice is committed to providing our clients with effective, efficient, and strategic counsel that supports each client's commercial and legal objectives. Beyond expert legal advice, our attorneys value and balance the commercial goals and risks that motivate client and service provider and strive to find market-based, equitable, and sustainable contractual solutions. These values are exemplified in our approach: collaborative contracting. Our counsel, style, and processes are built on the belief that successful outsourcing relationships require the mutual respect of commercial requirements and capabilities, of risks and rewards, and of culture and values. This respect does not materialize the day the contract is signed; rather, it is nurtured and practiced from the moment the parties first meet and begin exchanging requirements and solutions. When our attorneys partner with our clients' legal and commercial leaders, we do so knowing that we are joining a collaborative process intended to create value for the parties for years to come.

Our attorneys have broad and deep experience in various types of outsourcing transactions, global geographies, and service providers. We evaluate, structure, negotiate, remediate, and renew all types of information technology outsourcing (ITO) and business process outsourcing (BPO) transactions, including:

  • IT infrastructure, data center management, hosting, enterprise computing, and telecommunications
  • human resources outsourcing (HRO)
  • finance and accounting outsourcing (FAO)
  • application development and maintenance (ADM)
  • desktop and device support
  • help desk and call center operation
  • build-operate-transfer (BOT)
  • human resources information systems (HRIS)
  • payroll and benefits administration
  • procurement and procure-to-pay (P2P)
  • knowledge process outsourcing (KPO)
  • legal process outsourcing (LPO)
  • analyst research
  • staff augmentation
  • manufacturing and capacity outsourcing
  • research and development
  • life sciences and clinical trials
  • corporate acquisition and divestiture transition services

The globalization of service delivery models offers companies a broad mix of "follow-the-sun" locations designed to achieve increased service delivery and beneficial cost reductions. Our global expertise in onshore, near-shore, and offshore transactions will ensure that your stakeholders are aware of the incentives and risks inherent in the global delivery footprint of a service provider. Our expertise spans a wide range of service geographies, including India, China, Philippines, Malaysia, Western Europe, Eastern Europe, Canada, Mexico, Brazil, Costa Rica, Jamaica, and other countries with maturing and rapidly growing outsourcing businesses.

Our attorneys have structured and negotiated U.S. and international outsourcing transactions for clients in diverse industries, including the automotive, food and agriculture, financial services, airline, pharmaceutical, energy, computer hardware and software, retail and consumer goods, and entertainment fields, as well as government entities. We have represented companies in their strategic outsourcing dealings with a broad array of global service providers, giving us an understanding of the contracting tendencies and styles of industry leaders such as IBM, Accenture, EDS, ACS, CSC, Deloitte, Unisys, Convergys, and Hewitt, among others. These practical and market-based experiences allow us to tailor our representation to match the unique nature of each client transaction in order to maximize our efficiency and effectiveness. Our experience and flexible approach allows our clients to rely on us for strategic and procedural guidance on vendor selection strategy, contract architecture, and transaction negotiation, as well as to integrate and collaborate with third-party advisory firms to produce efficient transactions, whether sole-sourced or achieved through a competitive process.

Complex outsourcing transactions require a multidisciplinary approach, and our global outsourcing transactions practice leverages the broad capabilities of the entire firm across multiple offices, with projects staffed by recognized leading experts in technology transactions, intellectual property, privacy and data security, tax, employment, corporate and securities, and real estate law.